In the fast-moving world of digital signage, the technology only matters if it actually works for your organization day after day, across locations, teams, and use cases. That’s why we’re excited to introduce our new Customer Success Program, designed to help every client get the most out of their digital signage investment from day one.
Whether you’re rolling out across dozens of retail stores, modernizing internal communications, or powering real-time dashboards in your offices, our Customer Success Program ensures you’re supported with the right tools, the right people, and the right strategy at every step.
Why We Built It?
Over the last few years, we’ve seen a shift in the digital signage industry: companies don’t simply want a platform; they want a partner. They want:
- Faster deployment
- Smarter content strategy
- Reliable uptime across all devices and locations
- Training that doesn’t slow down their team
- A single place to monitor, manage, and measure performance
- Proactive support, not reactive firefighting
Our new Customer Success Program was built exactly for that. It’s not an add-on. It’s not a ticketing queue. It’s a full lifecycle approach to ensuring you get maximum value from our cloud-based, enterprise-grade digital signage platform.
What the Program Includes?
Guided Onboarding & Rapid Deployment
Most customers can get trained and fully operational in under an hour, but now we’ve expanded this into a structured, repeatable process:
- Dedicated Customer Success Manager (CSM)
- Customized rollout plan
- Hardware + software configuration support
- Optional multi-location deployment templates
- Clear, simple training for your users and admins
Your screens go live faster, with less friction and zero guesswork.
Proactive Monitoring & Platform Health Checks
Digital signage shouldn’t be something you worry about.
Our team keeps an eye on:
- Device connectivity
- Content playback health
- Network or hardware anomalies
- Platform usage patterns
If we spot something, we notify you, before your team even feels it.
Strategic Content Coaching
Good screens aren’t about pixels. They’re about stories.
Your CSM will help you refine:
- Internal communications content
- Retail promotions
- KPI & BI dashboard design
- Scheduling strategies
- Brand consistency across locations
We translate your business goals into a content strategy that actually drives outcomes, employee engagement, sales lift, reduced wait times, and more.
Access to Our Enterprise Toolkit
Every Customer Success client gets full access to the features that make our platform powerful and scalable:
- Multi-location management
- Azure-powered cloud hosting
- Enterprise-grade security
- Remote monitoring & control
- Live data integrations (BI dashboards, Google Calendar, social feeds, internal tools, and more)
You don’t just get a product; you get the complete infrastructure you need to grow confidently.
Real Human Support (Not Chatbots)
When you need help, you get a trained specialist, not an automated loop.
Our live-agent support team is available for:
- Troubleshooting
- Device setup
- Technical questions
- Content guidance
- Integration assistance
Fast resolutions. Transparent communication. No runaround.
Who the Program Is Designed For?
If you operate in:
- Retail
- Quick Service Restaurants
- Corporate communications
- Manufacturing
- Healthcare
- Hospitality
This program ensures your screens become a strategic asset, not just digital wallpaper.
It’s especially valuable for organizations with multi-location rollouts, evolving communication needs, or teams that want a trusted partner to guide the journey.
The Results You Can Expect
By joining the Customer Success Program, clients typically see:
- Faster time-to-launch
- Higher content adoption across teams
- Fewer technical issues
- Stronger brand consistency
- Better communication flow (internal or customer-facing)
- Improved ROI on screens, players, and promotions
- True peace of mind
When your digital signage runs reliably and your content delivers real value, the results compound quickly.
Our Commitment to You
Your success is our platform’s success.
Our goal isn’t just to power your screens, it’s to power your communication strategy, operational excellence, and long-term growth.
With our Customer Success Program, you have a partner who’s with you from installation to innovation.
Ready to Experience It?
If you’re an existing customer, your CSM will reach out about next steps.
If you're exploring digital signage or expanding your rollout, we’d be happy to walk you through the program and show you how it transforms your network.
Let’s build something powerful together. Talk to us to get started.
